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Voicebot and Chatbot Design
Voicebot and Chatbot Design

Voicebot and Chatbot Design: Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

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Voicebot and Chatbot Design

Chapter 2. How Not to Build Your Next Chat and Voicebots

In the previous chapter, we talked at length about the evolution of UI and, more specifically, conversational UI. We discussed the technical stacks of conversational solutions, as well as the differences between voice and chat solutions. We focused on some of the challenges of evolving those solutions and explored some ideas on how to do this.

The next few chapters will provide tips and ideas on how to build a successful conversational UI for both chat and voice applications. However, before we start analyzing the requirements for a conversational application, I would like to give some thought to conversational UI and how building it wrongly can make it bad.

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Key benefits

  • Build AI chatbots and voicebots using practical and accessible toolkits
  • Design and create voicebots that really shine in front of humans
  • Work with familiar appliances like Alexa, Google Home, and FB Messenger
  • Design for UI success across different industries and use cases

Description

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!

Who is this book for?

This book is for you, if you want to deepen your appreciation of UI and how conversational UIs - driven by artificial intelligence - are transforming the way humans interact with computers, appliances, and the everyday world around us. This book works with the major UI toolkits available today, so you do not need a deep programming knowledge to build the bots in this book: a basic familiarity with markup languages and JavaScript will give you everything you need to start building cutting-edge conversational UIs.

What you will learn

  • Build your own AI voicebots and chatbots
  • Use familiar appliances like Alexa, Google Home, and Facebook Messenger
  • Master the elements of conversational user interfaces
  • Key design techniques to make your bots successful
  • Use tone analysis to deepen UI conversation for humans
  • Create voicebots and UIs designed for real-world situations
  • Insightful case studies in finance, travel, and e-commerce
  • Cutting-edge technology and insight into the future of AI bots

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Sep 29, 2018
Length: 296 pages
Edition : 1st
Language : English
ISBN-13 : 9781789136883
Languages :
Concepts :

What do you get with eBook?

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Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want

Product Details

Publication date : Sep 29, 2018
Length: 296 pages
Edition : 1st
Language : English
ISBN-13 : 9781789136883
Languages :
Concepts :

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Table of Contents

13 Chapters
1. Conversational UI is our Future Chevron down icon Chevron up icon
2. How Not to Build Your Next Chat and Voicebots Chevron down icon Chevron up icon
3. Building a Killer Conversational App Chevron down icon Chevron up icon
4. Designing for Amazon Alexa and Google Home Chevron down icon Chevron up icon
5. Designing a Facebook Messenger Chatbot Chevron down icon Chevron up icon
6. Contextual Design – Can We Make a Bot Feel More Human? Chevron down icon Chevron up icon
7. Building Personalities – Your Bot Can Be a Better Human Chevron down icon Chevron up icon
8. A View into Vertical-Specific Bots – Financial Institutions Chevron down icon Chevron up icon
9. Travel and E-Commerce Bots – Use Cases and Implementation Chevron down icon Chevron up icon
10. Conversational Design Project – A Step-By-Step Guide Chevron down icon Chevron up icon
11. Summary Chevron down icon Chevron up icon
Other Book You May Enjoy Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Top Reviews
Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.6
(7 Ratings)
5 star 71.4%
4 star 14.3%
3 star 14.3%
2 star 0%
1 star 0%
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Luciana Mar 27, 2019
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I was looking for a quick read on Bot design, NOT development. This book provided a great overview on all the considerations required to design a solid bot.
Amazon Verified review Amazon
Avishay Pariz Oct 26, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great book.Written very well with simple explanations and visuals to make things very clear.Also up to date and have examples that very relevant for today and the near future.
Amazon Verified review Amazon
Teri Oct 31, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
In this voice-first world, technology is changing so fast... and Rachel covers it all! She covers everything from definitions of basic voice user interface terms to tutorials on how to design effective conversation experiences. This is the ultimate resource for anyone wanting to learn about the latest technology of conversational design.
Amazon Verified review Amazon
Amazon Customer Oct 28, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Rachel is a preiminent thought leader in the conversational interface space. Rachel leverages her real world experience consulting enterprise companies at Conversation One and injects her actionable insights into this book. She expertly articulates easy to understand strategies, best practices, and methodologies. I highly recommend this book for novices and experts alike working in the chatbot/voice space.
Amazon Verified review Amazon
Bojan Poturica May 07, 2020
Full star icon Full star icon Full star icon Full star icon Full star icon 5
It is not an easy task to find quality books and information on chatbots and voice bots, but this book is really great to read. It gives you a great overview and saves lot of time searching for the information.
Amazon Verified review Amazon
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