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UX for the Web

You're reading from   UX for the Web Build websites for user experience and usability

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Product type Paperback
Published in Sep 2017
Publisher
ISBN-13 9781787128477
Length 306 pages
Edition 1st Edition
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Authors (2):
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Cara Winterbottom Cara Winterbottom
Author Profile Icon Cara Winterbottom
Cara Winterbottom
Marli Ritter Marli Ritter
Author Profile Icon Marli Ritter
Marli Ritter
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Toc

Table of Contents (12) Chapters Close

Preface 1. The Fundamentals of UX 2. Stand Out from Your Competitors FREE CHAPTER 3. Creating an Emotional Connection with the User 4. Best Practices for Usability Within the User Interface (UI) 5. Set a Solid Foundation - Research and Analyze 6. Create a UX Strategy - Users and Content 7. Bring Your UX Strategy to Life with Wireframes and Prototypes 8. Building Your Product - Devices, Browsers, and Assistive Technologies 9. Optimize your UX Strategy with Iterative User Testing 10. The Basics and Benefits of Web Accessibility 11. A Practical Guide to Web Accessibility

Creating user journeys


A user journey is a visual representation of the step-by-step path the user takes through a website to reach their end goal. Each of these steps consists of decisions made by the user to continue to the next step.

The UX team will dissect the user journey and revise each step to make the journey as smooth as possible. User journeys can be divided into the following types of flows:

  • The current flow of how the user is interacting with the website
  • The potential flow, how the user can interact with the website

Benefits of creating user journeys:

  • Understand user behavior in relation to the product/website
  • Pinpoint obstacles that prohibit the user from reaching their end goal
  • Validate the value proposition and business vision

Key components of a user journey

While user journey maps can take on a wide variety of forms and directions, there are key elements that are always present in the foundation of a successful user journey map, which are:

  • Personas: You cannot create a user journey...
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