Learn in-demand design thinking and user research techniques applicable to all conversational AI platforms
Measure the quality and evaluate ChatGPT from a customer’s perspective for optimal user experience
Set up and use your secure private data, documents, and materials to enhance your ChatGPT models
Purchase of the print or Kindle book includes a free PDF eBook

Description

Many enterprises grapple with new technology, often hopping on the bandwagon only to abandon it when challenges emerge. This book is your guide to seamlessly integrating ChatGPT into enterprise solutions with a UX-centered approach. UX for Enterprise ChatGPT Solutions empowers you to master effective use case design and adapt UX guidelines through an engaging learning experience. Discover how to prepare your content for success by tailoring interactions to match your audience’s voice, style, and tone using prompt-engineering and fine-tuning. For UX professionals, this book is the key to anchoring your expertise in this evolving field. Writers, researchers, product managers, and linguists will learn to make insightful design decisions. You’ll explore use cases like ChatGPT-powered chat and recommendation engines, while uncovering the AI magic behind the scenes. The book introduces a and feeding model, enabling you to leverage feedback and monitoring to iterate and refine any Large Language Model solution. Packed with hundreds of tips and tricks, this guide will help you build a continuous improvement cycle suited for AI solutions. By the end, you’ll know how to craft powerful, accurate, responsive, and brand-consistent generative AI experiences, revolutionizing your organization’s use of ChatGPT.

Who is this book for?

This book is for user experience designers, product managers, and product owners of business and enterprise ChatGPT solutions who are interested in learning how to design and implement ChatGPT-4 solutions for enterprise needs. You should have a basic-to-intermediate level of understanding in UI/UX design concepts and fundamental knowledge of ChatGPT-4 and its capabilities.

What you will learn

Align with user needs by applying design thinking to tailor ChatGPT to meet customer expectations
Harness user research to enhance chatbots and recommendation engines
Track quality metrics and learn methods to evaluate and monitor ChatGPT's quality and usability
Establish and maintain a uniform style and tone with prompt engineering and fine-tuning
Apply proven heuristics by monitoring and assessing the UX for conversational experiences with trusted methods
Refine continuously by implementing an ongoing process for chatbot and feeding

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BravoW Oct 24, 2024

Just finished reading this book. TL,DR1 - Great book for a mid-level or senior ux designer to evolve into staff or principal level.2 - Another great book with handy practical examples for ChatGPT UI or APIs, and more generally, chat designFirst of all, this book assumes you the reader having the foundation of essential UX skills, and it feeds you deep UX knowledge like water from the firehose. Many of them aren't available from popular everyday UX blogs. To name a few- how to prioritize many (ux) tasks, each with its complication, effort and yield? There is a framework for that.- how to conduct the right form of user research? Hint: it doesn't have to be usability testing.Second, with the plethora of ChatGPT UI / API the tutorials online which tend to be complex and highly technical. This book brings great intro to mid-level practical examples which improves our efficiency. Granted ChatGPT will continue to evolve but the gist is there.Highly recommend.

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GK Oct 02, 2024

The book "UX for Enterprise ChatGPT Solutions" by Richard H. Miller, Ph.D. - a Practical Roadmap for Integrating ChatGPT into Enterprise-level UX Processes.Pros:Practical insights on prompt engineering, user research, and use case identificationFocuses on aligning AI solutions with both user goals and business objectivesCovers enterprise-specific considerations like data security and scalabilityProvides hands-on examples and case studies, including fine-tuning models and working with RAGCons:Can be overwhelming for junior designers at timesCould benefit from more real-world examples tailored to junior-level designers"UX for Enterprise ChatGPT Solutions" has significantly expanded my understanding of AI in UX design. The book blends UX principles with AI implementation, making it comprehensive and accessible for those familiar with UX basics but new to enterprise-level AI solutions. This inclusivity ensures that all readers, regardless of their experience level, can benefit from the insights and knowledge shared in the book.

Jason Goecke Sep 19, 2024

Why This Book MattersMany enterprises are eager to adopt cutting-edge technologies like ChatGPT but often stumble when it comes to seamless integration and user adoption. Richard's book addresses this gap by providing a comprehensive guide that combines design thinking, user research techniques, and practical advice on prompt engineering and fine-tuning.Key Takeaways:Align with User Needs: Learn how to apply design thinking to tailor ChatGPT solutions that meet customer expectations.Enhance with User Research: Discover methods to improve chatbots and recommendation engines based on user insights.Quality Metrics: Understand how to track and evaluate ChatGPT's quality and usability from a customer's perspective.Consistency is Key: Learn to establish and maintain a uniform style and tone through effective prompt engineering.Continuous Improvement: Implement a care and feeding model for ongoing refinement of your AI solutions.What Sets This Book ApartRichard brings a unique blend of UX expertise and practical knowledge of AI technologies. This isn't just another technical manual; it's a user-friendly guide packed with hundreds of tips and tricks to help you build AI experiences that are powerful, accurate, and brand-consistent.Whether you're a UX professional, product manager, writer, or researcher, this book offers valuable insights that can help you revolutionize your organization's use of ChatGPT.Final Thoughts"UX for Enterprise ChatGPT Solutions" is more than just a book; it's a roadmap for businesses aiming to harness the full potential of ChatGPT in an enterprise setting, where user engagement is everything. I highly recommend grabbing a copy.Happy reading!

Jeffrey A. Johnson Sep 19, 2024

I gladly wrote the foreword for this book because it is unique and timely: a book by a User-Centered Design expert about how to create enterprise applications based on generative AI. If you create enterprise apps and want to 1) enhance them with AI based on large language models (LLMs), and 2) ensure that they meet your customers' requirements, I recommend getting this book and following its recipes.

Om S Sep 13, 2024

Many enterprises struggle to implement AI solutions like ChatGPT effectively, often facing issues with user engagement and poor results. UX for Enterprise ChatGPT Solutions by Richard H. Miller addresses these challenges by focusing on user experience (UX) as the core solution. The book offers practical steps to design enterprise-level AI tools that are intuitive and user-friendly.From understanding user needs through research to using techniques like prompt engineering and fine-tuning, the book provides clear guidance on how to make ChatGPT work for businesses. It’s especially helpful for UX designers and product managers who want to improve the user experience of AI systems. By following the methods outlined, readers can create more responsive and reliable AI solutions that truly meet enterprise needs.

UX for Enterprise ChatGPT Solutions: A practical guide to designing enterprise-grade LLMs

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