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UX for Enterprise ChatGPT Solutions

You're reading from   UX for Enterprise ChatGPT Solutions A practical guide to designing enterprise-grade LLMs

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Product type Paperback
Published in Sep 2024
Publisher Packt
ISBN-13 9781835461198
Length 446 pages
Edition 1st Edition
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Author (1):
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Richard H. Miller Richard H. Miller
Author Profile Icon Richard H. Miller
Richard H. Miller
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Table of Contents (18) Chapters Close

Preface 1. Part 1:UX Foundation for Enterprise ChatGPT
2. Chapter 1: Recognizing the Power of Design in ChatGPT FREE CHAPTER 3. Chapter 2: Conducting Effective User Research 4. Chapter 3: Identifying Optimal Use Cases for ChatGPT 5. Chapter 4: Scoring Stories 6. Chapter 5: Defining the Desired Experience 7. Part 2: Designing
8. Chapter 6: Gathering Data – Content is King 9. Chapter 7: Prompt Engineering 10. Chapter 8: Fine-Tuning 11. Part 3: Care and Feeding
12. Chapter 9: Guidelines and Heuristics 13. Chapter 10: Monitoring and Evaluation 14. Chapter 11: Process 15. Chapter 12: Conclusion 16. Index 17. Other Books You May Enjoy

Creating voice-only experiences

Phone calls or smart-speaker devices without a display are a few voice-only experiences. Voice-only was very limiting, and there are still human factors to consider, but technology has come a long way. ChatGPT 4o-mini takes empathy and tone to a new level, and because it is better at following instructions, prompts can control answers to be short to accommodate the capacity of a human to process voice in small pieces. There is nothing else to interact with because it is voice only. We don’t need to consider voice-only within a chat or hybrid experience; that is really voice-optional. A smartphone allows you to type or use voice and then translate the speech into text. All models behind these services will improve with LLM models behind the scenes. But we are not here to talk about enhancing speech-to-text. Let’s focus on a voice-only channel.

Tip

When designing for a smart device, the vendors emphasize that only some devices have...

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