Other support requests

This section will cover a few ad hoc support requests that fall into complex and periodic UiPath support requests. Let’s view the detail in the following section.

Complex support requests

This section of the chapter explains a few complex support requests handled by Jennifer. A support request is categorized as a complex one when external teams are involved in solving an issue. It can be a different team in the same organization or a vendor’s support team. Even the UiPath official support team will be involved if there are UiPath platform-specific issues.

Complex requests can be categorized as P1, P2, or P3, and an accepted SLA may also be applicable. These are challenging tasks for the UiPath support personnel and a few scenarios covered in this section will help you prepare to handle these complex UiPath support requests.

Note

As UiPath support personnel, having an overall knowledge of the RPA ecosystem is needed to handle complex...