You're reading from The Lean-Agile Way Unleash business results in the digital era with value stream management

Product type Paperback

Published in Aug 2024

Publisher Packt

ISBN-13 9781835461877

Length 386 pages

Edition 1st Edition

Concepts

Agile

Authors (3):

Al Shalloway

Cecil 'Gary' Rupp

Richard Knaster

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Table of Contents (19) Chapters

Preface

1. Part 1:Building on Lean-Agile Foundations: Mastering the Basics

2. Chapter 1: Navigating Lean-Agile Transformations FREE CHAPTER

3. Chapter 2: Solving Complex Business Problems with Agility

4. Chapter 3: Establishing Lean Flows to Improve Productivity

5. Part 2: Attending to our Value Streams: Prioritize Improvements by their Value-Added Impact

6. Chapter 4: Driving Improvements with Value Stream Management

7. Chapter 5: Introducing the VSM Implementation Roadmap

8. Chapter 6: Navigating Value Stream Optimization

9. Chapter 7: Connecting the Value Stream Network

10. Part 3: Achieving Lean-Agile and VSM Mastery: For Product-Oriented Business Transformations

11. Chapter 8: Implementing the Basic Lean-Agile Solution Team (BLAST)

12. Chapter 9: Defining a Business Agility System for the Enterprise (BASE)

13. Part 4: Driving Sustainable Transformation: Strategies to Achieve Lean-Agile Mastery

14. Chapter 10: Enhancing Decision-Making in the Lean-Agile Organization

15. Chapter 11: Implementing Strategies for Organizational Transformation

16. Chapter 12: Building Lean-Agile and VSM Mastery

17. Index

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Evolving the value stream network

As organizations evolve, they increasingly seek a comprehensive understanding of their operational dynamics and how to influence them. Combining the axes of Customer Proximity and Performance Focus allows leaders to pinpoint each value stream’s position relative to its visibility to customers and its performance, as illustrated in Figure 7.10.

For example, value streams such as mobile banking are visible to customers and require metrics that are focused on customer satisfaction such as net promoter score (NPS) and customer engagement. These are the front-facing elements of the business where innovation and responsiveness to customer needs are paramount.

Figure 7.10 – Balancing efficiency and innovation performance focus

Conversely, back-office processes such as billing are invisible to customers and reside in the efficiency range of performance focus. These activities are measured against standards of...