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The Art of CRM

You're reading from   The Art of CRM Proven strategies for modern customer relationship management

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Product type Paperback
Published in May 2019
Publisher
ISBN-13 9781789538922
Length 360 pages
Edition 1st Edition
Concepts
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Author (1):
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Max Fatouretchi Max Fatouretchi
Author Profile Icon Max Fatouretchi
Max Fatouretchi
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Table of Contents (13) Chapters Close

Preface Introduction FREE CHAPTER 1. What is CRM? 2. Getting to Know Your Customer 3. Conceptualizing the CRM Design from Business Requirements 4. Architecting Your CRM Solution – Preparing for Today and Tomorrow 5. Utilizing Artificial Intelligence and Machine Learning in Your CRM STRATEGY 6. GDPR and Regulatory Compliance 7. CRM Integration Strategies 8. Cloud Versus On-premise Versus Hybrid – The Deployment of a CRM Platform 9. CRM Differentiators Other Books You May Enjoy Index

Big data

Another real challenge for businesses today is the rapidly growing amount of data, which has been expanding dramatically across all organizations. Through the mass adoption of the Internet and social media, there is even more data out there that companies want to leverage to improve their sales and marketing operations.

Big data, as a topic, is the new science for dealing with datasets that are too large or complex to be dealt with using traditional data processing applications. It's the science of leveraging AI and ML to analyze systematically extracted information from a variety of sources.

Companies are starting to adopt the cloud in order to store mass quantities of data, integrate with social media platforms, and leverage big data technology to slice and dice this data. This way, they can gain business insights through AI, ML, and cognitive services, all in order to gain a business advantage over their competitors and big tech companies.

So, now the question is, how would...

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