Qualitative metrics

In this section, we'll look at measurements that track sentiments.

Defining what success looks like

When working out what to measure, one of the simplest things our team can do is define what success will look like. In doing this, we will identify measurements that we can use to tell us if our team is on the road to a successful outcome.

In this section, we'll look at an activity you can run with your team to help them define success.

Defining our success

In Chapter 5, Bootstrap Teams with Liftoffs, we discussed defining success using an...