Profiles

This section on profiles and the next topic, Permissions, are very closely linked to users. A profile is like a position. You can create a profile and assign responsibilities and restrictions. The administrator profile created by default can do everything in the control panel. As we discussed previously, this might not be the ideal situation for you.

What we will do now is create a new profile called "customer service". In the next section on permissions, we will assign the appropriate permissions to this new profile. Allowing all users with the customer service profile to access everything they need to do their job and restricting their access to anything that is not part of their job, significantly reduces the possibility of accidents or, dare I say it, malicious actions, by a disgruntled employee or someone who gains access to their account.