Troubleshooting Issues by Using Self-Help Diagnostics for Teams

Self-help diagnostics for Microsoft Teams provide Administrators with powerful tools to quickly identify and resolve common issues without extensive manual troubleshooting or external support. These automated diagnostics address issues related to connectivity, configuration, presence, and more, ensuring a smooth and efficient user experience. Here is how to leverage these self-help diagnostics to troubleshoot Teams effectively.

Important Note

Self-help diagnostics are unavailable for Government Community Cloud (GCC) High and Department of Defense (DoD) environments.

Here is how to access self-help diagnostics for Microsoft Teams:

1. Navigate to the Microsoft 365 admin center at https://admin.microsoft.com.
2. In the left navigation menu, select Show all | Support | Help & support.
3. Briefly describe your issue (e.g., “Teams presence not updating”), and the system will determine whether...