Creating Manual Activities for Change Management
Manual Activities in SCSM 2016 can be used to reflect the different manual steps during the Change Management process.
This recipe will show how to configure the different properties of Manual Activities in SCSM 2016.
Getting ready
If you closed the Change Request Form in the last recipe after creating a Review Activity, open the Change Request Template we created in the recipe before by navigating to SCSM 2016 console | Library | Templates | Change Request Service Pack Installation Template. Click on the Activities tab in the Change Request form.
If the form of the Change Request Template is still open just continue with the How to do it... section.
How to do it...
To add a Manual Activity in a Change Request or Change Request Template, follow these steps:
Click on + Activities and select Default Manual Activity from the list. Click on OK.
Fill the Title and Description fields.
Pick a Priority and Area. We will choose Medium from the Priority drop...
