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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Choosing the right deployment model

The Service Manager HTML5 Self-Service Portal has three deployment topologies that are possible. It is important to understand the differences of these deployment to determine the one that aligns best to your environment.

Getting ready

Make sure that Service Manager is up and running and that you have sufficient privileges to the management server running the SDK. In order to complete this and the rest of the recipes in this chapter, you need to be a member of the Administrator user role within Service Manager.

How to do it...

The Service Manager Self-Service Portal can be deployed in a topology that meets your needs. The three deployment topologies are as follows:

Single server.
- The single server topology should be used when you want to have an all-in-one deployment of the Service Manager HTML5 Portal. The topology consists of deploying this single server as a management server in the management group and the portal. The major benefit of doing this is that...