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Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
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Authors (5):
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Steve Buchanan Steve Buchanan
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Steve Buchanan
Anders Asp Anders Asp
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Anders Asp
Steve Beaumont Steve Beaumont
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Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
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Toc

Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes FREE CHAPTER 2. Personalizing SCSM 2016 Administration 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

Importing Configuration Manager configuration items


This recipe will show you how to set up the Configuration Manager connector, which will allow you to import information such as hardware and software information from your Configuration Manager system as CIs within Service Manager.

Getting ready

Before you set up the connector you will need an account within your Active Directory forest for the connector that has the following permissions:

  • The following Configuration Manager SQL Database roles:

  • smsdbrole_extract

  • db_datareader

  • Service Manager - Advanced Operator role

How to do it...

The following steps will guide you through the process of importing data from System Center Configuration Manager into the Service Manager CMDB:

  1. In the Service Manager console, navigate to Administration | Connectors.

  2. In the task pane on the right-hand side, click on Create Connector and select Configuration Manager Connector.

  3. Review the Before You Begin screen and then click on Next.

  4. On the General screen, enter a name...

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