Automating your request offerings with Orchestrator

In Chapter 5, Deploying Service Request Fulfillment, we discussed how to create a Service Catalog and present your service offerings and request offerings on the self-service portal. This is great and allows the end users to report incidents and register service requests from the portal whenever they like. To make this even better we can automate the actual request by utilizing System Center Orchestrator.

Tip

This recipe involves working in System Center Orchestrator and has some requirements within that product, which we don't have room to discuss in this book. For more information regarding System Center Orchestrator, see the official documentation on TechNet: https://technet.microsoft.com/en-us/system-center-docs/orch/orchestrator.

The whole process of creating automated request offerings can be summarized in these steps:

1. Create a Runbook in System Center Orchestrator.
2. Sync the Runbook to Service Manager through the Orchestrator connector...