You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Creating reports with Report Builder

This recipe will walk you through the steps of using Report Builder 3.0 to create new reports for Service Manager. We will also show you how to create a custom folder structure in SQL Server Reporting Services to store your reports in.

Getting ready

Although Report Builder offers a visual wizard for creating the queries that will be used for retrieving data from the Service Manager Data Warehouse database, it is hardly possible to work with reporting effectively without at least knowing the basics of the SQL used for querying relational databases.

Furthermore, you will need to get familiar with the database model of the DWDataMart database. Please refer to the Understanding the Service Manager Data Warehouse data mart recipe earlier in this chapter.

Also, you must install Microsoft .NET Framework 3.5 on all computers you intend to run Report Builder from.