Summary

ServiceNow provides many different integration options. In this chapter, the majority of the mechanisms to get data in and out of the platform were discussed.

CSV and XML are universal file formats. Almost any system that can import or export data can use CSV and XML to store data, and ServiceNow is no different. It's easy to export data from the list, or from a URL.

Import Sets are a very powerful way of pulling data into your instance. They again support a variety of data formats and provide transform maps to translate the incoming information into the appropriate schema.

LDAP is probably the most common integration. It pulls in users and groups, most often from Active Directory. This is typically the source of user information - and the next chapter shows that it can also be used for authentication.

The REST Table API provides easy access to read, create, modify, and delete any record in ServiceNow. However, using web service import sets gives much more flexibility and control.

When...