Site Launch, Maintenance, and Moderation

After significant business preparation, learning about the intricacies of Experience Cloud, designing a perfect experience, and preparing your users for their new site, it’s time to go Live with your site! Take a deep breath and make sure to do your prep work. This chapter walks you through a checklist of what you must do before the site launch, including both technical activities, such as preparing environment pushes and setting up users, and change management activities, such as notifying users.

Remember that this preparation also extends to overall business readiness activities. You can’t just launch your brand-new digital experience site without ensuring that the right people in the company are along for the journey. Imagine having a perfect service experience but no one there to answer client calls. Delivering a bad client experience like that would be the opposite of everything you have worked so hard to put together...