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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

UI Policies


UI Policies are a user-friendly way to control whether fields on a form are mandatory, read-only, or even whether they're visible. The UI Policy record itself, which resides in the UI Policy [sys_ui_policy] table, consists of a set of conditions, a short description, a relationship to another record or set of records, and a few other odds and ends. It does not however, contain information on the action to be performed:

UI Policy Actions are stored separately, in the UI Policy Action [sys_ui_policy_action] table. They are related to the UI Policy via a reference field, which - as we discussed in a previous chapter - means that they can (and by default, do) show up in a related list at the bottom of the UI Policy form:

These UI Policy Actions consist of a reference to the field to which the action applies, and drop-downs indicating whether the field should be Visible, Mandatory, or Read - Only . Each field has three options: True, False, and Leave Alone. As you might imagine...

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