Questions
Here are some questions to test your understanding of the chapter:
- What are some of the challenges that public sector organizations face when executing digital transformations and how are they different from the challenges faced by the private sector?
- What is technical debt?
- How is digital transformation changing the citizen experience?
- What are some examples of how the government has used digital technologies to improve the citizen experience?
- What are the building blocks for smart city transformations?
- How can a local digital transformation initiative be scaled to a national level?