Turning Insights into Decisions

Now that we have introduced data literacy and talked about how to tie it to organizational goals, we can move forward to discuss how to put it into action. Insights are great, but they need to be acted on. This chapter focuses on phases and steps to action your insights. You first need to turn those insights into decisions. You will be introduced to a seven-phase, data-informed decision-making model you can use. Then, you need to rally support and action for the decision by managing the change. You will be provided with best practices for managing change as a result of data-informed decisions. A big part of proactively dealing with change is by being resilient, so you will learn how to develop your resiliency skills. Another critical part of the change is how you communicate the insights and decisions via storytelling, so an entire section of this chapter is focused on this topic.

We will cover the following topics in the chapter:

• Data-informed...