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Certified Information Security Manager Exam Prep Guide

You're reading from Certified Information Security Manager Exam Prep Guide Gain the confidence to pass the CISM exam using test-oriented study material

Product type Paperback

Published in Dec 2022

Publisher Packt

ISBN-13 9781804610633

Length 718 pages

Edition 2nd Edition

Concepts

Information Security

Author (1):

Hemang Doshi

View More author details

Table of Contents (12) Chapters

Preface

Online Exam-Prep Tools

1. Enterprise Governance FREE CHAPTER

2. Information Security Strategy

3. Information Risk Assessment

4. Information Risk Response

5. Information Security Program Development

6. Information Security Program Management

7. Information Security Infrastructure and Architecture

8. Information Security Monitoring Tools and Techniques

9. Incident Management Readiness

10. Incident Management Operations

11. Answers to Practice Questions

Incident Management Metrics and Indicators

The effectiveness and efficiency of the incident management process can best be measured through various metrics. Metrics are measures used to track and compare the performance of various processes. Metrics are generally developed in the form of key performance indicators (KPIs) and key goal indicators (KGIs).

Key Performance Indicators and Key Goal Indicators

KPIs are generally quantifiable measures used to measure an activity. For example, the percentage of incidents detected within 24 hours. KGIs can either be quantitative or qualitative depending upon the process. KGIs are intended to show progress toward a predefined goal. For example, a goal could be to install antivirus software on all systems within 1 month. This could be monitored on a daily basis. The KGI for day 1 would be 5%, day 2 would be 10%, day 3 would be 20%, and so on. KPIs should provide value to the process owner as well as management. They should not be too complex...

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Authors (1)

Hemang Doshi

Hemang Doshi

Hemang Doshi has more than 15 years of experience in the field of system audit, IT risk and compliance, internal audit, risk management, information security audit, third-party risk management, and operational risk management. He has authored several books for certification such as CISA, CRISC, CISM, DISA, CEH and enterprise risk management. His books and lectures are sold in more than 175 countries and more than 35 languages. Gratitude To my mother, Jyoti Doshi, and to the memory of my father, Hasmukh Doshi, for their sacrifices and for exemplifying the power of determination. To my wife, Namrata Doshi, for being my loving partner throughout our life journey together, and to my kids Jia and Neev for allowing me to write this book. To my sister, Pooja Shah, my brother-in-law, Hiren Shah, and my nephew, Phenil Shah, for their love, support, and inspiration. To my in-laws, Chandrakant Shah, Bharti Shah, and Ravish Shah, for their love and motivation. To my mentor and guide, Dipak Mazumder, for showing me how talent and creativity evolve.

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