Ticket management

In order to create a ticket, we need to create a Ticket class and store the tickets in the list. We will talk more about the Ticket class, ticket list, and other ticket-related work, such as user Ticket management, admin Ticket management, and CSR Ticket management.

Ticket POJO

We will create a Ticket class with some basic variables involved to store all details related to ticket. The following code will help us understand the Ticket class:

public class Ticket {
  private Integer ticketid;  
  private Integer creatorid;  
  private Date createdat;  
  private String content;  
  private Integer severity;  
  private Integer status;
  // getter and setter methods
  @Override
  public String toString() {
    return ...