Summary

The integration of AI poses a number of challenges for all companies that will face AI transformation. It’s not as simple as adding headcount and bolstering infrastructure. It needs to be handled with intention. Many companies will alienate their workforce and their customer base if they don’t take on AI transformation with the attention, detail, and integrity it requires. The decision to add AI features and capabilities is one many companies will come to by the end of the decade by necessity. But how prepared they are for it, how they will empower their teams, and how they will execute their AI strategy will make all the difference for employees, peers, customers, users, and critics alike.

In this chapter, we discussed that as the AI landscape continues to change, leadership and product teams will need to remain nimble to the necessities that change will require. We’ve constantly referenced the iterative nature of AI. We will all be continuously challenged...