ServiceNow for Architects and Project Leaders: A complete guide to driving innovation, creating value, and making an impact with ServiceNow

Where there is an audiobook version of a title available, you can buy it from the book details for that title. Your audiobook will show in your cart as a product on its own. After completing checkout and payment in the normal way, you will receive your receipt on the screen containing a link to a personalized audiobook download file.

Clicking the link will download the audiobook in a ZIP file. Unzip the ZIP file to your desired location to access the audiobook’s .mp3 files. You may play these .mp3 files on any supported player or device of your choice.

Please Note: Packt audiobooks are non-returnable and non-refundable.

Packt audiobook and Licensing: When you buy an audiobook from Packt Publishing, completing your purchase means you accept the terms of our licence agreement. Please read the full text of the agreement. In it, we have tried to balance the need for the audiobook to be usable for you the listener with our needs to protect the rights of us as Publishers and of our authors. In summary, the agreement says:

• You may make copies of your audiobook for your own use onto any machine
• You may not pass copies of the audiobook on to anyone else

If you want to purchase a video course, audiobook, eBook, or Bundle (Print+eBook) please follow the below steps:

1. Register on our website using your email address and password.
2. Search for the title by name or ISBN using the search option.
3. Select the title you want to purchase.
4. Choose the format you wish to purchase the title in; if you order the Print Book, you get a free eBook copy of the same title.
5. Proceed with the checkout process (payment to be made using Credit Card, Debit Card, or PayPal)

• To view the errata for the book, see www.packtpub.com/support and view the pages for the title you have.
• To view your account details or to download a new copy of the book go to www.packtpub.com/account
• To contact us directly if a problem is not resolved, use www.packtpub.com/contact-us

An audiobook, also known as a talking book, is a recorded version of a book where the content is read aloud.