Starting a new application

Out of the box, service-now provides many applications for facilitating business operations and other activities in an IT environment, but if you find that the customer's requirements are not fitting into the system's applications boundaries then you can think of creating new applications. In these recipes, we will build a small application which will include table, form, business rules, client script, ACL, update sets and deployment.

Note

For the bonus chapter on web services you can refer at  https://github.com/PacktPublishing/ServiceNowCookbook. 

Getting ready

To go through this recipe, you must have an active Service-Now instance, valid credentials, and an admin role.

How to do it…

1. Open any standard web browser and type the instance address.
2. Log in to the Service-Now instance with the credentials.
3. In the search box on the left-hand side, type Local Update Sets and Service-Now will search out the module Local Update set module for you:

Local update set for a new application...