Summary
In this chapter, you’ve acquired a few new skills that should add to your understanding of the component products, integration methodologies, and customer data model that’s been established so far in this book. Armed with this information, you should now be able to design and implement solutions that are unique to your business while incorporating all the tools in your Salesforce solution.
Various resources are available from Salesforce in the form of multi-cloud solution kits that cover core business use cases. You know how to interpret them, as well as understand the overall solution architecture, workflow, and design.
Using Packt Gear, you’ve learned how to take a provided solution kit and adapt it to a real organization’s needs. In the integrating chatbots and agent-supported chat section, you learned how to expand on the capabilities of live agents and chatbots when Salesforce Order Management is used or when custom objects from the Lightning...
