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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

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Product type Paperback
Published in Nov 2021
Publisher Packt
ISBN-13 9781801817035
Length 458 pages
Edition 1st Edition
Concepts
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Author (1):
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Mike King Mike King
Author Profile Icon Mike King
Mike King
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Table of Contents (20) Chapters Close

Preface 1. Section 1 Customer 360 Component Products
2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER 3. Chapter2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution 7. Section 2 Architecture of Customer 360 Solutions
8. Chapter 6: Role of a Solution Architect 9. Chapter 7: Integration Architecture Options 10. Chapter 8: Creating a 360° View of the Customer 11. Chapter 9: Supporting Key Business Scenarios 12. Chapter 10: Enterprise Integration Strategies 13. Section 3 Salesforce-Certified B2C Solution Architect
14. Chapter 11: Exam Preparation Tools and Techniques 15. Chapter 12: Prerequisite Certifications 16. Chapter 13: Commerce and Integration 17. Chapter 14: Certification Scenarios 18. Assessments 19. Other Books You May Enjoy

Marketing Cloud data model

Marketing Cloud supports two methods for storing customer-specific data: lists and Data Extensions. Within a given Marketing Cloud instance, data access and permissions can also be sub-divided into BUs to reflect separate brands, geographies, or corporate entities that should not have access to shared data. BUs are only included in Marketing Cloud Enterprise edition, though they can be purchased for an extra cost in other editions.

In this section, we will cover the Marketing Cloud concepts of lists, Data Extensions, data relationships, BUs, suppression, and segmentation. These concepts together form the basis of the Marketing Cloud data model.

Lists

A list is the simpler of the two and is used exclusively to store collections of subscribers to target communications. Within Marketing Cloud, you can create as many lists as you need within a Marketing Cloud instance and can include subscriber attributes such as postal code, favorite color, and last...

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