You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

B2C Commerce data model

The first thing to understand about the B2C Commerce data model is simply the structure of the system itself. With Salesforce Platform orgs, you will have one Production org, which serves as the system of record for nearly all code, configuration, and metadata changes. In addition, you'll have a number of Sandboxes (depending on the Salesforce edition) that can synchronize and copy both data and metadata from Production to support development, integration, and testing.

With B2C Commerce, each customer has at least one realm hosting exactly three primary instances and a larger pool of Sandboxes, each of which contains one or more sites. In the next section, we'll cover the role of realms, instances, and sites in B2C Commerce since all data will be stored in these structures. After that, we'll cover the data model's design considerations and options for extending it within B2C Commerce.