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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

Examples of the use of cloud computing in business

In this section, we will discuss usual use cases for cloud computing in business environments and the reasoning behind them. This will be general and technology-agnostic examples. Let us understand each.

Email archiving

Email is the most widespread, and probably the most important, application used in the business. Today, it is almost impossible to imagine how any organization could function without the use of email. Managing an email system is often very complex if it is done in your territory.

Cloud computing technology is very well accepted in the case of such applications, especially as standard cloud services offer elementary security measures for email systems such as...

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