Packt+ | Advance your knowledge in tech

Subscription

Explore Products

Best Sellers

New Releases

Books

Videos

Audiobooks

Learning Hub

Conferences

Free Learning

You're reading from Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

Product type Paperback

Published in Oct 2020

Publisher Packt

ISBN-13 9781789950243

Length 644 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

CRM

Author (1):

Nicolae Tarla

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 - Platform Structure and Extensibility Capabilities

2. Getting Started with Dynamics 365 FREE CHAPTER

3. Dynamics 365 Platform Structure

4. Section 2 - Default Modules Available with the Platform

5. Dynamics 365 Sales Application

6. Dynamics 365 Customer Service

7. Dynamics 365 Field Service

8. Dynamics 365 Project Service Automation

9. Dynamics 365 Marketing

10. Section 3 - Customization, Configuration, and Extensibility

11. Dynamics 365 Customer Engagement and Power Platform

12. Customizing Dynamics 365

13. Building Better Business Functionality

14. Section 4 - Integrations

15. Out-of-the-Box Integration Capabilities

16. Custom Integration Capabilities

17. Section 5 - Administration

18. Core Administration Concepts

19. Other Books You May Enjoy

Leave a review - let other readers know what you think

Section 3 - Customization, Configuration, and Extensibility

In this section, we will focus on configurations and customizations that extend the basic functionality of the platform. We’ll also be looking at the Power Platform not as a common set of functionalities, but rather at its ability to extend the platform and provide added value to users.

This section comprises of the following chapters:

Chapter 8, Dynamics 365 Customer Engagement and Power Platform
Chapter 9, Customizing Dynamics 365
Chapter 10, Building Better Business Functionality

The rest of the chapter is locked

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at $19.99/month. Cancel anytime

Authors (1)

Nicolae Tarla

Nicolae Tarla is an Independent Consultant focused on business transformation, enterprise architecture, and digital transformation. He has architected and implemented business solutions for over 15 years for private and public sectors, at both enterprise and SMB level. With a passion for CRM, he has touched multiple platforms during his career and continues to recommend the best business solutions for clients. He was awarded the Microsoft MVP for four consecutive years. He is actively involved with the leadership team for the local D365UG and participates in organizing the local D365 Saturday events. He continues to share his knowledge through his personal blog and other channels.

See other products by Nicolae Tarla