Chapter 16: What's Next in Digital Transformation Post-COVID?
Alas, all good things must come to an end, but what about Digital Transformation? As you learned in Chapter 1, Digital Transformation and Modernization with API Connect, business changes are constantly occurring, and what business change has had more impact than COVID-19? Here's a quick review of the key business changes that we are coming across:
- New start-ups are going digital at inception.
- Customers/consumers are changing and so are their expectations. Customer loyalty is waning.
- Information and customer feedback affect your products.
- Innovations are changing rapidly. You need to keep up or be left behind.
- The delivery of goods has drastically improved and that affects pricing.
- Similar products have made innovation and pricing differences indifferent. Best-of-breed is no longer a consideration.
As you look at each item, I'm sure you can already sense the impact that COVID...
