Summary

In this chapter, you learned about the American consumer complaints data on financial products and services from the CFPB, the US government agency that receives these complaints. You walked through the process of building an operational dashboard for a fictional team within the CFPB to monitor the volume of complaints and other related metrics for mortgage products. The complaints database is available as a Google BigQuery public dataset, which we used to create the data source for the dashboard. You were also introduced to BigQuery and its features briefly. In the next chapter, we will go through one more example and create a dashboard using customer churn data.