Sustaining measures of progress and outcomes

Sustaining measures of outcomes and progress in an organization is an ongoing process that requires regular evaluation and adjustment, ensuring that metrics remain relevant and effective. Here are some recommended approaches for maintaining, evaluating, updating, and validating these metrics:

Evaluating and deprecating metrics

• Regular review cycles: Establish regular intervals (e.g., quarterly or biannually) to review the effectiveness and relevance of each metric. These reviews should assess whether the metrics are still aligned with current business objectives and strategies.
• Performance analysis: Evaluate metrics based on their ability to influence decision-making and business outcomes. If a metric consistently fails to provide actionable insights or drive improvements, it may need to be revised or deprecated.
• Stakeholder feedback: Gather feedback from users of the metrics, such as managers, team leaders, and analysts...