Beginning with the initial installation of a network server or host, comprehensive documentation should be as much a part of a system as any of its hardware and software. The documentation of individual computers and network and system-attached devices should record its repair and maintenance history. This record must detail any troubleshooting activities, successful or not, any repairs, upgrades, patches, fixes, additions to, and even removals from, each system. Its importance as a repair and maintenance record comes from the fact that, typically, only one technician performs nearly all computer or system troubleshooting, repair, and maintenance actions.
Complete documentation of the troubleshooting, repairs, and maintenance is more important to the next technician who is going to be working on the system than it may be to you or anyone...
