Information Systems Operations

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The objective of a well-managed information system (IS) operation is to ensure the effectiveness and efficiency of IT processes and procedures through the optimal use of IS assets. A well-managed IS operation ensures that IT processes are streamlined and aligned with business objectives, enabling organizations to achieve their goals more effectively. It also maximizes the value of IS assets by minimizing downtime, optimizing resource utilization, and ensuring continuous service delivery through proactive maintenance and monitoring.

This chapter covers Domain 4, Information Systems Operations and Business Resilience, part A...