Mixing qualitative and quantitative feedback

Quantitative metrics provide objective and numerical data, which can help eliminate bias and subjectivity. By analyzing these metrics, you can make informed decisions about the performance and efficiency of your API without being swayed by personal opinions or preferences.

Qualitative metrics, on the other hand, provide a more subjective evaluation of the API and can help identify areas that may not be captured by quantitative metrics. For example, customer feedback may highlight issues or concerns that are not reflected in numerical data. By gathering this type of data, you can get a better understanding of how an API is being used and perceived by your customers and address any potential blind spots or biases. Qualitative and quantitative data work well together because each kind fills in what the other lacks.

You might see patterns in the numbers you already track. For example, most of your customers don’t use a particular...