Basic troubleshooting with Citrix Director
The two basic tools provided with Citrix XenDesktop for helpdesk and administrators assist us in investigating issues within our environment; they are Citrix Studio and Citrix Director.
The Director has two views depending upon permissions: a helpdesk view and an administrator view. The following are the permissions that are available to control the level of access your helpdesk team and XenDesktop administrators have:
|
Administrator role |
Permissions in Director |
|---|---|
|
Full administrator |
Complete access to all views and can perform all commands, including shadowing a user's session, enabling maintenance mode, and exporting trend data. |
|
Delivery group administrator |
Complete access to all views and can perform all commands, including shadowing a user's session, enabling maintenance mode, and exporting trends data. Can access all views and see all objects in specified scopes as well as global information. |
|
Read-only administrator |
Can download reports from... |
