Managing value stream evolution
In this section, we show how to chart the dynamics of value stream flows and explore strategies for optimizing their performance. By mapping value streams, organizations gain a clear understanding of their improvement opportunities.
Specifically, we continue to examine the two dimensions of customer proximity and operational focus. Through this two-dimensional network of value streams, we expose the complex interplay of organizational activities. This network view empowers leaders to pinpoint each value stream’s position relative to its strategic importance and operational emphasis.
We also explore how value streams vary in their customer visibility and operational focus, from customer-centric, front-facing elements such as mobile banking to highly efficient yet less customer- visible processes such as billing. This mapping isn’t just a static representation; it’s a dynamic model that reflects the fluid nature of value streams...