FAQs

What is the digital copy I get with my Print order?

When you buy any Print edition of our Books, you can redeem (for free) the eBook edition of the Print Book you’ve purchased. This gives you instant access to your book when you make an order via PDF, EPUB or our online Reader experience.

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

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Amazon verified reviews

Amazon Customer Jan 30, 2023

The Technical Program Manager (TPM) role is one of the most misunderstood roles in the tech industry, despite it being pivotal for running a successful software development program. I have been in this field for 10 years and have found that every company defines the role in a different way, as the author notes in this book.This book is such a wonderful reference for TPMs because it recognizes this lack of clarity in the field and also defines the role while maintaining a realistic understanding that the reader will encounter different expectations depending on the company. In this vein, the book goes into details of how an individual can run a successful program. The book provides guidance on defining the role, running effective projects and programs, and helpful tools. This is general enough that the reader can adapt it to their own role, but a specific example program is used throughout the book to give the reader more explicit instructions.A great book for new TPMs and seasoned ones hoping to drive role standardization in their company.

Amazon Verified review

Clara Perez Feb 28, 2023

Great introduction book to the TPM role and it is really easy to read.

Kamron Saghian Jan 18, 2023

I thought this was a GREAT read!!! Thank you to the author for writing this. Someone needed to do it.This book came at the perfect time as I only recently landed my first TPM role after being a project manager in tech for the last few years. I wasn’t able to find any book specifically relating to technical program management and how to become a more well rounded TPM. This handbook has really equipped me with the tools and knowledge as I delve into my new role and now I have a better idea of what I need to focus on in order to reach the next level in my career. I can always refer back to this book as a reference point whenever I need to.The author keeps things simple and the content is easy to understand. The kindle version was awesome because I was able to share practical notes to myself and save the other books that were recommended for more deeper dives into certain subject matter and I was able to click certain links that would bring me back to a chapter that I wanted to review again.I would highly recommend reading this book for anyone who is interested in technical program management or for anyone who works in this domain. I would say that this book may be geared more towards people like myself who are at the earlier stages of their careers as a TPM but I would also say that even the more Sr TPM’s will still find it valuable and will still learn something new.

POE Mar 29, 2023

This book’s title aptly describes its content, and it delivers. One of the best parts of this book is that it breaks down the difference between projects and programs. These are so often lumped together, but they have unique considerations that deserve separate treatment. Managing stakeholders is another prized chapter and it walks through a sample status report. One of the overarching themes, and appropriately so, is clarity.Two areas that could have been covered in greater detail are managing a geographically dispersed workforce (to include offshore), and the shift to work-from home. Otherwise, this is a great book and worth the read for newly promoted IT managers and directors as well as those that aspire to those positions.

andrew ngai Jan 09, 2023

I’ve worked on project management for over 5 years and currency working in Amazon as a technical program manager. I’ve only read one program management book before this one, and this book is relatively easy to read but extremely practical and useful. The author provides different tools and template you can use on even the most complex and challenging projects, but also offers suggestions and examples that are both strategically and tactically practical. What I like most about the book is it really focuses on how to become a TPM in the tech domain, and even has one dedicated chapter on Code Development and System design. You will not get that level of detail on any other PM handbooks.

Technical Program Manager's Handbook: Empowering managers to efficiently manage technical projects and build a successful career path

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