Understanding the PSS application
BrownField Airline is one of the fastest growing low-cost, regional airlines, flying directly to more than 100 destinations from its hub. As a start-up airline, BrownField Airline started its operations with few destinations and few aircrafts. BrownField developed its home-grown PSS application to handle their passenger sales and services.
Business process view
This use case is considerably simplified for discussion purposes. The process view in the following diagram shows BrownField Airline's end-to-end passenger services operations covered by the current PSS solution:
The current solution is automating certain customer-facing functions as well as certain internally facing functions. There are two internally facing functions, Pre-flight and Post-flight. Pre-flight functions include the planning phase, used for preparing flight schedules, plans, aircrafts, and so on. Post-flight functions are used by the back office for revenue management, accounting...
