Using the related lists of applications

Related lists are highly useful when we need to build a relationship between the two tables and for reporting as well, there is always a relationship of parent and child, which can be established by a system definition application (relationship module).

Getting ready

To step through this recipe, you need an active Service-Now instance and a valid credential or role (admin).

How to do it...

1. Open any browser standard browser.
2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
3.  On the left-hand side in the search box, type incident, and under the Incident Application click on Open Module:

Incident Application – Open Module

4. After clicking on Open Module, you will able to view all active incident in the list format as follows:

Incident Records - List View

5. Now, you can click on any incident record but for now, so...