Chapter 17. Human Resources

We've created each of our previous perspectives with the objective of becoming a data-driven business. Robert Kaplan and David Norton considered the measurements in the learning and growth of employees as the infrastructure to enable ambitious objectives in the financial, customer, and internal-business process perspectives. We need to invest resources in our human capital so that they are capable of using data to help themselves and work at their optimal level. In this chapter, our goal is to learn more about our employees and help them be more effective.

First, we are interested in which factors make our team more productive. We use data from our Human Resource Management System (HRMS) to calculate metrics, such as headcount, salary, vacation days, sick days, and turnover by pertinent dimensions, such as job function, functional area, and demographics. Then, we compare these measurements with financial metrics, such as sales and gross profit.

Our organization...