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You're reading from Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

Product type Paperback

Published in Mar 2019

Publisher Packt

ISBN-13 9781788834933

Length 254 pages

Edition 1st Edition

Tools

Oracle CX

Concepts

CRM

Author (1):

Kresimir Juric

View More author details

Table of Contents (14) Chapters

Preface

Section 1: Brave New World FREE CHAPTER

The King Is Dead, Long Live the King

Overview of Products

CX Solution Architecture

Section 2: Service Provisioning and Basic Settings

As-Is and To-Be Analysis

Adopting a Strategy - Organizational Changes

Organizing and Conducting an Implementation Project

Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings

Scenarios and Deployments

Section 4: Use Case

Case Study - Oracle CX Cloud

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Section 2: Service Provisioning and Basic Settings

In this section, we will understand how to put together and deploy the Oracle CX suite, and we will provide a list for As-Is and To-Be analysis. Then, we will learn how to adopt CX in several schemes, before finally seeing how to organize CX projects with different frameworks.

The following chapters will be covered in this section:

Chapter 4, As-Is and To-Be Analysis
Chapter 5, Adopting a Strategy - Organizational Changes
Chapter 6, Organizing and Conducting an Implementation Project

The rest of the chapter is locked

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Authors (1)

Juric

Kresimir Juric has spent many years in different positions and working with many different projects/clients. He has broad competence in designing and deploying various CX/CRM systems, helping customers grow their businesses and achieve their goals. Kresimir has experience of introducing organizational change as an internal resource and as a consultant in organizations ranging from SOHO/SME to some of the biggest international corporations. Kresimir has implemented CRM systems and organizational changes in the telecommunications, banking, hospitality, credit information, manufacturing, and pharmaceutical industries with the least possible organizational resistance.

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