You're reading from MS-700 Managing Microsoft Teams Exam Guide Ace the MS-700 exam and become a Certified Microsoft Teams Administrator

Product type Paperback

Published in Aug 2024

Publisher Packt

ISBN-13 9781835883945

Length 502 pages

Edition 3rd Edition

Tools

Microsoft Teams

Concepts

Cloud Security

Author (1):

Nate Chamberlain

View More author details

Table of Contents (19) Chapters

Preface

1. Part 1: Configuring and Managing a Microsoft Teams Environment FREE CHAPTER

2. Chapter 1: Planning and Configuring Network Settings for Microsoft Teams

3. Chapter 2: Managing Security and Compliance Settings for Microsoft Teams

4. Chapter 3: Planning and Implementing Governance and Lifecycle Management

5. Chapter 4: Configuring and Managing External Collaboration

6. Chapter 5: Managing Microsoft Teams Clients and Devices

7. Part 2: Managing Teams, Channels, Chats, and Apps

8. Chapter 6: Creating and Managing Teams

9. Chapter 7: Managing Channels and Chats

10. Chapter 8: Managing Apps for Microsoft Teams

11. Part 3: Managing Meetings and Calling

12. Chapter 9: Managing Meetings and Events

13. Chapter 10: Managing Phone Numbers and Services for Teams Phone

14. Part 4: Monitoring, Reporting On, and Troubleshooting Microsoft Teams

15. Chapter 11: Monitoring and Reporting on Microsoft Teams

16. Chapter 12: Troubleshooting Audio, Video, and Client Issues

17. Chapter 13: Accessing the Online Practice Resources

18. Other Books You May Enjoy

Monitoring and Reporting on Voice and Meeting Quality

To monitor, report on, and manage call quality in Microsoft Teams, you can use the following key tools: CQD, Call Analytics, and Real-Time Analytics (RTA). These tools help administrators ensure high-quality voice and meeting experiences by identifying and addressing issues such as poor audio quality, network connectivity problems, or device compatibility issues promptly. In this section, you will learn more about each of these tools, beginning with the CQD.

Call Quality Dashboard (CQD)

The CQD provides a comprehensive overview of call quality across your organization. It allows administrators to analyze trends, pinpoint issues, and drive performance improvements. The CQD is ideal for identifying systemic issues, such as persistent network latency, frequent packet loss, or widespread audio device malfunctions, and understanding the overall health of the network.

To access the CQD, do the following: