You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Gridpro

Gridpro, a Microsoft integration and solutions partner, provides Web Analyst Console, Productivity Tools, and Datacenter Request Management for Microsoft System Center Service Manager.

WebFront for Service Manager

WebFront is a responsive web console used for managing your daily work in Microsoft System Center Service Manager . It enables common tasks usually only accessible by using the standard console to be available in web on any device, with the option to enable CTI and Skype integration.

It removes the need to install the standard console software locally, delivers a familiar interface that lets users transition between standard and web console without additional training, and enables hyperlinks to work items or configuration items to be used in e-mail notifications.

PowerPack for Service Manager

PowerPack is a collection of powerful add-ons for Microsoft System Center Service Manager . Receive guidance on work item assignment by using preconfigured support groups or affected...