You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Using the SCSM Authoring Tool

In this recipe, we will introduce you to the System Center 2016 Service Manager Authoring Tool, which we will use for subsequent recipes in this chapter.

Getting ready

The System Center 2016 Service Manager Authoring Tool is a separate product that is part of the System Center 2016 Service Manager Component Add-ons and Extensions. The Authoring Tool can be obtained as a free download from the following URL:

https://www.microsoft.com/en-us/download/details.aspx?id=54059.

You can install the Authoring Tool on Windows 8.1 and Windows 10, or on Windows Server 2012 R2 and Windows Server 2016. The Authoring Tool has some prerequisites that need to be installed prior to installing the Authoring Tool itself: