In this chapter, we've looked into three ways to improve the user experience of both Alexa Skills and Lex chatbots.
We started by creating cards in Lex chats to increase the visual information provided to a user. These cards are a great way to make your Lex chatbots stand out from just text-based chatbots.
We then moved over to Alexa, where we learned about Search Query slots. This slot type allows users to enter a wider range of values to fill a slot than we could allow using custom slot types.
The final tool we learned to use to improve the user experience was utterance monitoring. Seeing what your users are really saying to your chatbot helps you increase the example utterances for each intent. This results in a chatbot that can successfully handle a wider range of user utterances.
All of these things will provide more information or reduce the chance that the...
