The customer journey – onboarding, adoption, and retention
Now we understand what customer success means and why it’s critical for growth product managers to also focus on this beyond customer acquisition activities, let’s explore the pivotal stages of the customer journey: onboarding, adoption, and retention, offering practical strategies and real-world examples to guide you through each phase. Furthermore, we will delve into the significant role of leveraging customer feedback and success stories in enhancing your product and driving growth.
Strategies for seamless onboarding
Effective onboarding is the gateway to a positive customer journey. It serves as the initial handshake between your product and the customer. Let’s explore strategies for a seamless onboarding experience, accompanied by real-world examples:
- Personalized onboarding: Tailoring the onboarding experience to individual customer needs is paramount. Take Netflix, for example...