Chapter 7: Building a Power Virtual Agents Application for Teams
In the first half of this book, we focused our attention on Power Virtual Agents servicing a large audience by exposing them through a public website. Their role was to handle requests from people outside our organization.
From now on, we will shift our attention to servicing users within our organization. We will look at bots exposed to our team members through the familiar Microsoft Teams interface.
In this chapter, we will tackle the following topics:
- Description of the business scenario
- Creating a Power Virtual Agents application for Teams
As part of the presented scenario, we will be revisiting topics such as decision logic and guiding the conversation.
At the end of this chapter, we will have our first Power Virtual Agents application for Teams. We will see how to make decisions based on the user request and profile, and, as we have seen with Power Virtual Agents for the web, we will...
