Setting and meeting expectations in the program launch
As you launch your program, you should define what success is going to look and feel like to your stakeholders. Define clearly what they can expect from you and when. As you deliver against your commitments to your stakeholders, make sure you tell them what has happened, in addition to showing them. There are several ways you can show progress throughout your program. This will help your stakeholders see and be reminded of progress. With each milestone, issue some kind of informational messaging:
- Micro training: Small individual training (either live or pre-recorded videos) showing what can be done now that the release has occurred.
- Measured results: Show the results in terms of KPIs or other metrics. Publish the information in an easy-to-access-and-consume mechanism such as a dashboard or internal website.
- Before versus now: Show what can be done now that couldn’t be done before. Bonus: show what will be...
